Is the UPS text about a delivery fee real?
Example text message
UPS: Your package with tracking number 1Z92R83101 has a pending customs fee of $1.95. To schedule redelivery, please visit: ups-reschedule-sv.com
SCAM
It is a scam. UPS bills duties and customs to an account, to the shipper or the receiver, and settles them through its own systems. It does not text a stranger a payment link for $1.95. The tiny fee is not the point; the card number you type to pay it is.
How to spot the UPS scam
- The fee is small and oddly precise. Under a few dollars is chosen so the amount feels too trivial to query, which is exactly why it works.
- The link is a lookalike, ups-reschedule-sv.com and its cousins. The real site is ups.com and nothing longer.
- Customs and duties do not arrive by text to a random number. They are billed to an account, and a genuine charge is visible when you look up the tracking number yourself.
- The tracking number cannot be matched to anything you ordered, or fails when typed into ups.com.
- It leans on a package being held or a delivery having failed, so the emotion is inconvenience rather than suspicion.
- You are not expecting a UPS delivery at all.
What to do now
- Do not tap the link and do not respond. UPS's own advice for a suspicious text, call or email is not to respond to it.
- Take the tracking number from your original order confirmation and enter it yourself at ups.com.
- Forward the message to 7726 (SPAM) so your carrier can act on the sender, then report it through the UPS fraud page and delete it.
- If you entered card details, call your bank, dispute the charge and freeze the card before the number is resold.
What it looks like on your phone
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Sources and reporting
Use official channels to confirm a suspicious request and report fraud.