Is that FedEx delivery text a scam?
FedEx: We could not deliver your parcel. Reschedule and pay the 1.95 handling fee: fedex-reschedule.shop
Usually yes. FedEx states it plainly: it does not request personal information about your account credentials or identity through unsolicited mail, email or text. So a message asking you to pay a small fee or confirm details through a link is not a delivery problem, it is a card-harvesting page wearing a delivery problem's clothes.
How to spot the FedEx scam
- It asks for account or identity details you did not offer.Why
- The link is not fedex.com.Why
- There is a small handling, reschedule or customs fee.Why
- The tracking number is missing, or it does not work when you type it into fedex.com yourself.
- You are not expecting a FedEx parcel.Why
- It presses you to act within hours, because a day's delay is enough to check the order you actually placed.
What to do now
- Do not tap the link.Why
- Cross-check against the retailer's own confirmation email.Why
- Report it: FedEx asks for phishing to be forwarded to abuse@fedex.com, and forwarding to 7726 (SPAM) lets your carrier act on the sender.
- If you have already entered card details, call your bank, dispute the charge and freeze the card.Why
- Delete the message afterwards so nobody else in the house taps it.
What it looks like on your phone
Got a message like this? Check yours free
Paste any text, link, or number you are unsure about. Bewary gives you a straight answer in seconds, and the exact reason why.
Private. Never sold, never tied to you.
The detail behind this
The reasoning behind each line above, for when the immediate question is settled.
Why each of those gives it away
It asks for account or identity details you did not offer.
FedEx's own wording is that it does not request, via unsolicited mail, email or text, any personal information pertaining to your account credentials or identity.
The link is not fedex.com.
Lookalikes such as fedex-reschedule.shop put the familiar word first and the domain nobody checks last.
There is a small handling, reschedule or customs fee.
Under a couple of pounds or dollars is deliberate: cheap enough to pay without thinking.
You are not expecting a FedEx parcel.
These are sent in bulk to numbers, not to customers.
Working through the steps
Do not tap the link.
Track the parcel at fedex.com or in the FedEx app, reached yourself.
Cross-check against the retailer's own confirmation email.
A genuine delivery exists somewhere other than a text message.
If you have already entered card details, call your bank, dispute the charge and freeze the card.
FedEx also runs a fraud line on 1.800.584.2681 for confirmed unauthorised charges on a FedEx account.
Sources and reporting
Use official channels to confirm a suspicious request and report fraud.