Is this Geek Squad renewal email about a $399 charge real?

How to spot the Geek Squad scam

• There is a phone number and no way to cancel online. That inversion is the whole design: a real subscription is managed in your account, and this one can only be argued with by voice.
• A deadline of about 24 hours to dispute the charge. The FTC quotes that same window in its own alert, because panic is what gets people dialling.
• The charge is for hundreds, far more than the product costs. The figure is chosen to be alarming enough to override the instinct to check your bank first.
• The email has no link to an account, or the link goes nowhere useful. There is nothing to click because the number is the payload.
• Whoever answers wants remote access to your computer. The FTC is explicit about where that goes: spyware installed, online banking credentials stolen, the account drained.
• You are asked for bank details so the refund can be processed. The refund is the trap, not the resolution.
• Then comes the reversal: they claim they refunded too much and ask you to send the difference back, by gift card, wire transfer, bank transfer, cryptocurrency or a payment app. Those are the routes that cannot be reversed, which is exactly why they are named.

What to do now

1. Do not call the number in the email. Everything that follows depends on that one action.
2. Check your bank and card statements directly. A charge that does not appear there did not happen, whatever an invoice says.
3. If you hold a genuine Best Buy or Geek Squad membership, sign in through the site you normally use and look at it there.
4. Never allow remote access to your computer to someone who contacted you. If you already did, disconnect from the internet, run a security scan, and change your banking passwords from a different device.
5. If you sent money by gift card, keep the card and receipt and call the issuer immediately. Some balances are recoverable before they are drained.
6. Report it at ReportFraud.ftc.gov, then delete the email.