Is 24273 really Chase texting me?

Text MOBILE to 24273 only when you want Chase to send the app link.

Chase publishes that exact keyword and code for customers who want the Chase Mobile app by text. If the app-link message appears after you did not ask, do not use the link. Open the app store yourself or type chase.com.

Open the Chase app when 24273 mentions account activity.

A real alert is a prompt to check your own Chase login, Secure Message Center, card activity, payments, or transfers. It should not make the text thread the place where you solve the issue.

Compare any 24273 QuickPay or Zelle notice with the Chase activity list.

Short-code records tie 24273 to Chase QuickPay messaging, and those notices can involve Zelle payment or account activity. Sign in yourself and look for the matching payment, enrollment, recipient, or profile change before you answer anyone.

Reply STOP to 24273 only if you mean to stop Chase texts.

STOP works on real leased short codes, and it can turn off messages you may need later, including Chase alert traffic tied to your account settings. Do not send STOP because a stranger on a call tells you it will block fraud.

Look for short-code housekeeping language on app-link texts from 24273.

Real service messages often include HELP, STOP, and message-and-data-rate wording because carriers require that style on automated text programs. That language does not make a link safe by itself, but its absence in a messy Chase copycat is a tell.

Delete any 24273 lookalike that asks for your Chase sign-in or one-time code.

That is the bank takeover step. The crook starts with a text that looks like an alert, then asks for the code Chase just sent so they can finish a login, card add, password reset, or payment move.

Do not open a Chase link that was attached to a fear line.

A common spoof reads, "Chase Alert: Did you attempt Zelle payment $980.00? If no, secure your account at chase-secureverify.com." The domain shape is the tell. Real Chase pages do not need extra words jammed around the brand to look safe.

Do not call the callback number printed inside a surprise Chase text.

Fake texts use lines like, "Call Fraud Dept now" because the phone call is where the script gets control. The caller may know your name, last four digits, or city because breach data is cheap. That does not make them Chase.

Hang up when a caller says the 24273 text proves they are Chase.

Text first, call second is a common bank-impersonation pattern. The caller points at the alert, then rushes you through a code, a device approval, or a Zelle action while you think you are stopping a charge.

Refuse any instruction to send a Zelle payment to reverse fraud.

Chase QuickPay and Zelle alerts are exactly why this code gets copied. The fake agent may say the transfer must be "mirrored," "canceled," or "pushed to yourself" through Zelle. That wording is not fraud repair. It is the cash-out.

Distrust a Chase-looking text from an ordinary phone number or email sender.

Spoofs often arrive from a 10-digit number, an email-to-text address, or a sender name that only says Chase on the screen. 24273 is a real Chase code, but seeing the word Chase in a sender label is not the same thing.

Ignore any message that turns a MOBILE app link into an emergency.

The genuine MOBILE flow is boring: you ask Chase for the app link, then the text follows. A scam flips the order and says your card, wallet, or online access will be locked unless you tap the link first.

Do not let STOP become the scammer's clean-up step.

A fake Chase caller may tell you to reply STOP to 24273 so "fraud texts" stop while they work the case. That can silence real Chase alert messages, leaving the caller as your only source of instructions.

Stop using the text thread until you verify it yourself.

Do not reply with codes, words, screenshots, card details, or account facts. If the message is real, Chase will still show the account activity when you sign in through a path you start.

Open the Chase app or type chase.com into the browser.

Check the Secure Message Center, alerts, card activity, transfers, Zelle activity, and profile changes there. Do not use a link from the text to reach Chase, even if the page looks exact.

Call the number on the back of your Chase card if the alert involves money.

Ask whether a text from 24273 matches your account and whether any transfer, card action, new device, or profile change is pending. Use the card number, not a callback number from the message.

Forward the suspicious Chase text to phishing@chase.com.

Include the sender, time, wording, and any link in the forwarded message if your phone keeps those details. Chase publishes that mailbox for suspicious emails and texts using the Chase name.

Forward the same suspicious text to 7726.

7726 is the carrier spam-reporting short code, often shown as SPAM on the keypad. Send the message there before deleting it so your carrier gets the sender and network data.

Change your Chase password from chase.com if you typed it into a linked page.

Then call the number on the back of your card and tell Chase exactly what you entered. Mention any one-time code, Zelle action, device approval, or card detail you shared.